Refund policy
Effective Date: November 12, 2024
Thank you for shopping with Suit My Phone. We strive to provide high-quality phone covers and accessories that protect and style your device. Please review our return policy to understand how we handle returns.
Returns
At Suit My Phone, we only accept returns if:
- The product arrives damaged or broken.
- The product does not arrive within the estimated delivery timeframe.
If your order meets either of these criteria, please follow the instructions below to initiate a return.
Return Process
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Contact Us
Email us at hello@suitmyphone.com within 14 days of receiving your order. Please include:- Your order number
- A description of the issue
- Photos of the broken or damaged product, if applicable
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Review and Approval
Once we receive your request, our team will review it and may request additional information. If your return is approved, we will provide further instructions for returning the product or issuing a replacement.
Refunds and Replacements
Upon receiving and inspecting the returned item, we will notify you about the status of your refund or replacement. Approved returns will receive a full refund or a replacement at no additional cost.
Exceptions
Please note that we do not accept returns for:
- Change of mind
- Items in satisfactory condition upon arrival
For any questions regarding our return policy, please contact us at hello@suitmyphone.com.
We appreciate your understanding and support!
Suit My Phone Team
